Today I will continue with number 8 of the 12 Commandments for People Who Work with People: Help People More, Hassle People Less. I think when you read the commandment, it seems like something everyone would aspire to do, right? But in reality, we all know better than that. There are those people out there that thrive on hassling people, and it is our job to deal with them, but it is also our job to avoid being those people who do the hassling.
Let me tell you a little story about a high school job I had once had in my home town of Bigfork, Montana. I worked in a very popular restaurant and, of course, I started at the bottom like everyone always does in those jobs — washing dishes. We had a chef, who was in charge of the kitchen, and a hostess who was in charge of all the waitresses, but was also the owner’s wife. The chef would tell me to make salads a certain way, and she would come and demand them a different way. There was a procedure for cleaning the silverware established by the chef, the hostess would come and tell me to not follow the procedure. In this situation, I blame both of them, because if they disagree with each other, they should sort out the problem, not put me in the middle of it. Of course, being adults, they weren’t able to solve or confront their problem, so it continued to be my problem as well until I finally left that job to work at a pizza place as a delivery driver. How much money, time, and energy had been lost on having to train another worker? Who knows! But those are the type of expenses companies should avoid. The moral of the story is the commandment itself — help people more, hassle people less.
Especially in education I see a lot of hassling people needlessly. One example of this I discussed in a previous post about not making rules or policies for the sake of making rules and policies. Schools are horrible about this activity. One student, or even a small group of students, makes a mistake and then we punish all with a new policy instead of educating the few about proper usage. In 1:1 schools this tendency must be avoided at all costs; otherwise you will find yourself working at a 1:1 school with no websites available for access to students or faculty and no computer programs that can be used other than Word or Pages. Recently another ADE asked about blocking Facebook, I informed her that Korea International School doesn’t block it, because we feel it is more important for students to learn correct usage of the Internet and computer than to make a rule about it. Our computer use policy states that the teacher has the right to decide if the website is appropriate for class or not; after all they are professionals and can decide best how to use the tool, why take it from them for no reason? Facebook, and any other social network site for that matter, is a part of life; students need to know how to manage their time and use of these tools; they won’t learn it from their friends or parents, trust me on that one. It is our job to provide guidance, not to simply outlaw it. Help people more, hassle people less!
